Social Media Policy and Disclaimer

Ginkgo Healthcare operates business accounts on social media platforms that are used for the sole purpose of professional advertising, marketing, and educational purposes. Social media sites are neither a secure nor confidential medium in which to discuss client-specific concerns or treatment issues and will not be utilised as such under any circumstances by our team. Ginkgo Healthcare social media accounts are separate from any personally or professionally owned accounts held by individual clinicians outside of their relationship with Ginkgo Healthcare.

Ginkgo Healthcare offers a variety of potentially beneficial interactions in the digital space that may extend boundaries through role changes in the professional contracted relationship. Our content on social media does not constitute a request for or solicitation to purchase, for endorsement, to obtain testimonial, for participation of clients, former clients, or any other persons who may be vulnerable to undue influence. In such situations, Ginkgo Healthcare promotes client autonomy and provides clients with ongoing informed consent of any likely consequences (e.g. financial, legal, personal, therapeutic) of clinician role changes. Ginkgo Healthcare takes reasonable precautions to avoid causing emotional, physical, or social harm to individuals.

PLEASE REVIEW YOUR UNDERSTANDING OF THE FOLLOWING USER TERMS:

• The information contained in our posts is general information for promotional or educational purposes only and should not be considered a replacement for therapy.

• We are not able to answer questions regarding your specific circumstances via social media platforms.

• Nothing posted should be considered professional advice.

• If you are a current or former client, please remember that commenting, liking, following, re-posting and actively engaging may compromise your confidentiality. Wherever possible such functions have been disabled on specific platforms in an attempt to manage confidentiality and privacy. Where this is not possible, we actively discourage using such functions in an effort to maintain strong professional boundaries and confidentiality.

• In order to honour professional boundaries, ethical nuances, and to prevent any potential form of dual-relationship, clinician’s will not follow or friend past or current clients on Ginkgo Healthcare social media platforms.

• Ginkgo Healthcare does not accept "Direct Messages (DM)" through social media platforms as this can pose a risk to client privacy. Please schedule a consultation with your clinician via admin@ginkgohealthcare.com.au or our office phone number 0490 800 712 to discuss, explore, and ask any treatment related questions or concerns. Social media is not an appropriate medium for sharing therapeutic concerns, questions, comments, or reaching out in crisis to your clinician. DM’s are not monitored by Ginkgo Healthcare staff.

• Please consult your clinician directly regarding advice or support for your health and wellbeing.

• If you are in a crisis, please attend the local hospital emergency department or call 000 for immediate assistance.